Frequently Asked Questions

**About Orders and Shipping**

**How ​​do I change or cancel an order?**
Order processing time is usually 1 to 2 business days.
If you need to change or cancel an order, please send an email to **support@aegisxs.com** as soon as possible.
Please note that an order can only be returned, not canceled, once it has been shipped. Therefore, address changes or order cancellations can only be handled based on the actual situation and cannot be guaranteed.

**What information is needed to place an order?**
To ensure your order is delivered smoothly, please make sure to provide your full name, correct shipping address, email address, and recipient's phone number when ordering.

**Do you ship internationally?**
Yes, we offer global shipping *without additional shipping costs*. We have discounts and promotions all year round - keep an eye out for exclusive offers!

**Will there be any additional fees or duties?**
Imported goods/services may be subject to customs duties and taxes according to local laws. AEGIS is not responsible for tax documentation related to our products. Shipping costs are estimated and may vary depending on countries and their tax policies. Please contact your local customs office for details.
If a package cannot be delivered or returned due to the buyer's failure to cooperate with customs clearance or pay duties, and the buyer does not complete the clearance process, no refund can be made. In this case, the buyer will not receive the product or the money back.

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**Troubleshooting Guide**

**What should I do if my AEGIS smartwatch does not connect to my phone?**
First, follow the instructions in the user manual.
Alternatively, you can try:
1. Remove all Bluetooth devices from your phone, restart your phone and watch/band, and then pair them again.
2. Reset the watch/band. Then delete and reinstall the compatible app.
3. Try using a different mobile device and pair the watch/band again.

**Unstable Bluetooth connection**
Make sure there are no obstacles between the watch and the phone. Your body, metal jewelry, or other objects can interfere with the Bluetooth connection.
It may also be because your phone is connected to too many Bluetooth devices.

Try:
1. Uninstall all Bluetooth devices on your phone, restart the devices, and pair them again.
2. Use a different mobile device to test the connection.

**Why is the battery draining so quickly?**
Rapid discharge may be due to user settings, such as whether AOD (Always On Display), GPS tracking, or audio playback is enabled on the watch.
Lower the screen brightness and set the screen timeout to 5 seconds.
Turn off 24-hour heart rate monitoring and unnecessary notifications if possible.

**Why am I not receiving app notifications on my smartwatch?**
1. Make sure that notifications for the desired apps are enabled in the app settings.
2. Make sure that the "Do Not Disturb" mode is not enabled on the device.
3. Allow app notifications in the phone's system settings.
4. Make sure that the phone's notification panel shows notifications when they are sent.
5. For notification push, the phone's Bluetooth must be enabled at all times.
6. iPhone users: Check that the Bluetooth pairing is complete (an exclamation point next to the device name indicates a problem).
7. Android users: Make sure the app has permission for notifications and update/restart the app if necessary.

**Why does the heart rate sensor show incorrect values?**
Heart rate measurement may be affected by individual differences or environmental factors.
1. Wear the watch correctly: Put it on the outside of your wrist, above the wrist bone, not too loose or tight.
2. Update the watch software via the compatible app.
3. Keep the sensor clean (wipe with alcohol wipes after exercise). Wash off any sunscreen or lotion that may interfere.

**The touch screen is not responding - what should I do?**
If the watch can still be connected to the phone, reset it via the **Gloryfitpro** app.

**My AEGIS smartwatch won't turn on. What should I do?**
1. Check the charger contacts. Try other outlets/USB ports.
2. Place the watch on the charger and hold the power button for 10 seconds to restart. Charge for 30 minutes if the battery is completely discharged.
3. If the watch is connected to the phone, reset it via the **GloryfitproApp**.

**Waterproof Precautions**

Although most hiking watches are waterproof, avoid exposing them to high-pressure water, hot showers, saunas, or high-pressure faucets, as this may compromise their water resistance. Always rinse with clean water after contact with salt water, chlorine, or other corrosive substances. This step helps prevent damage to the watch's seals and ensures that it remains waterproof.